Privacy Policy

This Privacy Policy explains how Jacob Schnettler Mobile Mechanic collects, uses, protects, and shares information when you visit jschnettler.com or request mobile mechanic services.

By using the website or submitting information, you acknowledge the practices described in this policy.

Depending on how you use the website, we may collect:

• Your name, telephone number, and email address.
• Your service address or the vehicle’s current location.
• Vehicle details such as year, make, model, mileage, VIN, license plate, symptoms, and repair history.
• Appointment details, estimates, invoices, payments, and service records.
• Messages, photographs, videos, or documents you send concerning your vehicle.
• Basic technical information such as IP address, browser type, device type, referring page, and website activity.

Please do not submit sensitive personal information that is not reasonably necessary for your service request.

We may use collected information to:

• Review and respond to service requests.
• Schedule and perform mobile mechanic services.
• Prepare estimates, purchase parts, and issue invoices.
• Communicate about appointments, delays, repair status, and follow-up service.
• Process payments and maintain business records.
• Improve the website and understand how visitors use it.
• Prevent fraud, protect our rights, and comply with the law.

If you provide a telephone number, we may call or text you concerning your service request, appointment, estimate, vehicle, invoice, or related customer-service matters.

Message frequency varies. Message and data rates may apply. You may reply STOP to automated messages to opt out or HELP for assistance.

Mobile information and SMS consent will not be sold or shared with third parties for their own marketing or promotional purposes. Information may be provided to vendors that help deliver messages only as necessary to operate the communication service.

The website may use cookies or similar technologies to remember preferences, measure traffic, understand website performance, and improve the visitor experience.

We may use third-party analytics services that receive technical information about your visit. You can limit cookies through your browser settings, although some website features may not work correctly afterward.

We do not sell your personal information.

Information may be shared when reasonably necessary with:

• Service providers that operate our website, scheduling, communications, data storage, or payment systems.
• Parts suppliers or other repair professionals when necessary to evaluate or complete an authorized service.
• Accountants, insurers, legal advisers, or other professional advisers.
• Government authorities when required by law or necessary to protect safety, rights, or property.
• A successor business in connection with a merger, sale, or transfer of business assets.

Service providers are permitted to use information only for the services they perform for us or as otherwise allowed by law.

Payments may be processed through a third-party payment provider. We may receive transaction details such as the amount, payment status, date, and a limited payment-method description.

Full card or bank information is generally collected and processed directly by the payment provider under its own privacy and security practices.

We retain information for as long as reasonably necessary to provide services, maintain repair and accounting records, resolve disputes, enforce agreements, and meet legal, tax, insurance, and operational obligations.

Retention periods may vary depending on the type of information and why it was collected.

We use reasonable administrative and technical safeguards intended to protect information from unauthorized access, alteration, loss, or misuse.

No website, storage system, or internet transmission can be guaranteed completely secure. You should avoid sending unnecessary sensitive information through ordinary text messages or website forms.

You may contact us to request access to, correction of, or deletion of personal information associated with you. We may need to verify your identity before completing a request.

Some information may be retained when required for accounting, warranty, fraud-prevention, legal, or legitimate business-record purposes.

You can opt out of automated text messages by replying STOP. You may also contact us directly regarding your communication preferences.

This website and our mobile mechanic services are not directed to children under 13. We do not knowingly collect personal information from children under 13 through the website.

If you believe a child has submitted personal information, please contact us so the information can be reviewed and removed when appropriate.

The website may link to maps, social media, payment processors, review platforms, or other third-party services. Their collection and use of information are governed by their own privacy policies.

We are not responsible for the privacy, security, or content of third-party services.

We may update this policy as our website, services, and privacy practices change. The updated version will appear on this page with a revised “Last updated” date.

For privacy questions or requests, call (272) 772-0082 or contact us through the service request page.